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Kauf Katja, Tokic Anamarija GbR
Agency Croatia
Jakobsplatz 28a
86152 Augsburg
Phone: +49 176 32815986
Email: contact@agency-croatia.com
The protection of your privacy is very important to Kauf Katja, Tokic Anamarija GbR (hereinafter: Agency Croatia). Below we inform you in detail about the handling of your data.
You can visit Agency Croatia’s website without providing any personal information. Each time you visit a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the request, the amount of data transferred and the requesting provider (access data) and documents the request. This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our offer. In accordance with Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in the context of a balancing of interests. All-access data is deleted no later than seven days after the end of your visit to our website.
As part of processing on our behalf, a third party provides us with the services for hosting and displaying the website. All data collected in the course of using this website or in forms provided for this purpose in the online store as described below will be processed on its servers. Processing on other servers only takes place within the framework explained here. This service provider is located within a country of the European Union or the European Economic Area.
We collect personal data if you voluntarily provide us with this information when contacting us (e.g. inquiry, contact form, or e-mail). Mandatory fields are marked as such because in these cases we need the data to process your request, booking, or contact and you can not send the request or contact without their information. Which data collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO for the preparation of offers, the booking process, and the general processing of your requests. After complete processing of the inquiry or booking, your data will be restricted for further processing and deleted after the expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
If you send us an inquiry by e-mail, we assume that you do this voluntarily. In order to process your request, we must store it with us (e-mail program). Nevertheless, you have the possibility and the right to revoke your consent or to send us your change requests at any time.
We may share your personal information with:
We will require third parties to process your personal information in accordance with data protection laws. If a third party is acting on our behalf, we will not allow them to use your data for their own purposes and will ensure that they put in place sufficient security measures to protect your data.
We may transfer your data to countries outside the EU to provide our services. We will only transfer your data outside the EU if one of the following transfer bases applies:
Adequacy Decision, standard contractual measure, and other measures, if applicable. If it is necessary for contractual purposes, for example, if the owner of the vacation property you have booked is located outside the EU, we must transfer your data there.
In order to fulfill the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we will pass on your data to a commissioned collection agency if our payment claim has not been settled despite a previous reminder. In this case, the debt will be collected directly by the collection agency. In addition, the transfer serves to protect our legitimate interests in the effective enforcement of our payment claim in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
Cookies are small files that are stored on your hard drive, where a unique ID is stored, which allows you to log in automatically. However, if you would like to prevent the use of cookies in general, your browser offers the possibility to prevent the acceptance and storage of new cookies. You can use this service in this case. To find out how this works with your browser, please use the help function of the respective browser. However, Agency Croatia recommends that you leave the cookies to function enabled, as only then you will be able to fully benefit from the high level of user comfort that we have set up for you.
a) Description and scope of data processing
Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. When a user calls up a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again. We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change. The following data is stored and transmitted in the cookies: The following is a list of the stored data. Examples may include language settings, items in a shopping cart, and log-in information. We also use cookies on our website that enable an analysis of the user’s surfing behavior. In this way, the following data can be transmitted: The following is a list of the data collected. These can be, for example, search terms entered, frequency of page views, and use of website functions. When calling up our website, the user is informed about the use of cookies for analysis purposes and his consent to the processing of personal data used in this context is obtained. In this context, a reference to this privacy policy is also made.
b) Legal basis for data processing
The legal basis for the processing of personal data using technically necessary cookies is Art. 6 (1) lit. f DSGVO. The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 para. 1 lit. a DSGVO if the user has given his consent in this regard.
c) Purpose of the data processing
The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change. We require cookies for the following applications: a list of applications follows. Examples can be: Shopping cart, adoption of language settings,
d) Remembering search terms
The user data collected by technically necessary cookies are not used to create user profiles. The analysis cookies are used for the purpose of improving the quality of our website and its content. Through the analysis of cookies, we learn how the website is used and can thus constantly optimize our offer. In these purposes also lies our legitimate interest in the processing of personal data according to Art. 6 para. 1 lit. f DSGVO. e) Duration of storage, objection and removal options Cookies are stored on the user’s computer and transmitted from it to our site. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Already stored cookies can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website in full. The transmission of Flash cookies cannot be prevented via the settings of the browser, but by changing the setting of the Flash Player.
This website uses Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area.
Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: tools.google.com/dlpage/gaoptout.
For the purpose of protection against misuse of our web forms as well as against spam, we use the Google reCAPTCHA service in the context of some forms on this website. Google reCAPTCHA is an offer of Google Ireland Limited, a company registered and operated under the laws of Ireland with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). By verifying a manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. In accordance with Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in the protection of the website against misuse and in a trouble-free presentation of our online presence, which outweighs our interests in the context of a balancing of interests.
Google reCAPTCHA uses, by means of a code embedded in the website, a so-called JavaScript, within the scope of the verification, methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website, including your IP address, is usually transferred to a Google server in the USA and stored there. In addition, other cookies stored by Google services in your browser are evaluated by Google reCAPTCHA. A readout or storage of personal data from the input fields of the respective form does not take place.
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
You can prevent the collection of the data generated by the JavaScript or cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by preventing the execution of JavaScript or the setting of cookies in your browser settings. Please note that this may limit the functionality of Agency Croatia’s web offering for your use.
For more information about Google’s privacy policy, please click here.
The script code “Google Fonts” is integrated into this website. Google Fonts is an offer of Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). This serves to protect our legitimate interests in a uniform presentation of the content on our website, which outweighs our interests in the context of a balancing of interests, in accordance with Art. 6 (1) lit. f) DSGVO. In this context, a connection is established between the browser you are using and Google’s servers. Google thereby obtains knowledge that our website was accessed via your IP address. Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield. Further information about data processing by Google can be found in Google’s privacy policy.
a) Use of social plugins from Facebook, Instagram, and Tiktok
So-called social plugins (“plugins”) from social networks are used on this website.
If you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of the respective social network. The content of the plugin is transmitted directly to your browser by the respective provider and integrated into the page. By integrating the plugins, the providers receive the information that your browser has accessed the corresponding page of this website. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider (possibly in the USA) and stored there. If you are logged in to one of the services, the providers can directly assign the visit to this website to your profile in the respective social network. If you interact with the plugins, for example by clicking the “Like” or “Share” button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information is also published on the social network and displayed there to your contacts. This serves to protect our legitimate interests in an optimal marketing of our offer, which outweigh our interests in the context of a balancing of interests according to Art. 6 para. 1 p. 1 lit. f DSGVO.
For the purpose and scope of the data collection and the further processing and use of the data by the providers on their pages, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the privacy notices of the providers:
https://www.facebook.com/policy.php
https://help.instagram.com/155833707900388
https://www.tiktok.com/legal/privacy-policy-eea?lang=en
If you do not want the social networks to directly assign the data collected via this website to your profile in the respective service, you must log out of the corresponding service before visiting the website. You can also completely prevent the loading of the plugins with add-ons for your browser, e.g. with the script blocker “NoScript”.
b) Our online presence on Facebook, TikTok, Instagram
Agency Croatia’s presence on social networks and platforms serves better, more active communication with our clients and interested parties. Agency Croatia informs there about the various accommodations, tours, and specialties of Istria.
When visiting online presences on social media, your data may be automatically collected and stored for market research and promotional purposes. From this data, so-called usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used on your terminal device for this purpose. In these cookies, the visitor behavior and the interests of the users are stored. This serves according to Art. 6 para. 1 lit. f. DSGVO to protect our legitimate interests in an optimized presentation of our offer and effective communication with customers and interested parties, which prevail in the context of a balancing of interests. If you are asked by the respective social media platform operators for consent (agreement) to the data processing, e.g. by means of a checkbox, the legal basis for the data processing is Art. 6 (1) lit. a DSGVO. Insofar as the aforementioned social media platforms have their headquarters in the USA, the following applies: For the USA, there is an adequacy decision of the European Commission. This goes back to the EU-US Privacy Shield.
For detailed information on the processing and use of data by the providers on their pages, as well as a contact option and your rights and settings options in this regard to protect your privacy, in particular opt-out options, please refer to the privacy notices of the providers linked below.
Opt-out option:
Facebook: https://www.facebook.com/settings?tab=ads
Instagram: https://help.instagram.com/519522125107875
TikTok: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/personalization-and-data
As a data subject, you have the following rights:
If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly via the contact details in our imprint.
Insofar as Agency Croatia processes personal data as explained above in order to protect our personal data as described above in order to protect our legitimate interests, you may object to such processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are grounds arising from your particular situation. After you have exercised your right to object, your personal data will no longer be processed for these purposes unless Agency Croatia can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims. This does not apply if the processing is for direct marketing purposes. Then your personal data will not be further processed for this purpose.